Independent, Expert Advice for Frustrated Members of Timeshare, Fractional & similar Schemes since 2013
Open 09:00-17:00 Mon-Fri
01628 232380
Our Process Explained Step-By-Step
Our Process Explained
We pride ourselves in delivering free, straightforward, step-by-step advice and help to those wishing to exit unfair timeshare contracts and, where appropriate, to pursue compensation claims for mis-selling.
We keep things simple, in plain English, and we’ll always tell you upfront what to expect, as follows:
1 - INITIAL CONTACT
The first step is to get in touch and tell us about your situation - who the timeshare is with (e.g. Club La Costa, Anfi, Diamond Resorts International, Seasons, Marriott Resorts, RCI, etc...), when and how you bought it, and what you’re paying each year. To begin with, you can complete our short short enquiry form HERE or call us directly on 01628 232380. There is no cost and no obligation on your part.
If you have them, we'll ask you for things such as: Your membership/contract paperwork and any related finance agreement; Details of payments and current maintenance fee demands; Emails/letters, booking records, and related correspondence you may have had with your Timeshare company. Please don't worry if you don’t have everything - we’ll guide you.
2 - FREE 'DISCOVERY' CALL
We’ll arrange a short telephone or video call to understand your situation and 'Timeshare history' in more detail. You’ll speak with an advisor who has experience with your specific brand or contract type. This “triage” helps us spot the simplest, lowest-cost route for you. On the call, we will:
> Listen to your aims (exit only, or exit + claim)
> Check common mis-selling indicators (e.g. money taken on the day, no cooling-off, unregulated finance, “investment” promises, poor availability, floating weeks, 50+ year/in-perpetuity terms)
> Assess whether you may cancel for free due to circumstances like age or certain medical conditions
> Outline realistic next steps and timelines
3 - ACTION PLAN
We’ll outline the best course of action to fit your needs. This will normally include one or more of the following:
> Self-help Timeshare contract exit (free): We’ll explain what to write, who to contact, and what evidence to include. Whilst your Timeshare management company will be very unlikely to volunteer this information, certain Timeshare contracts have clauses buried in the depths of the small-print (e.g. relating to age or specific medical conditions) which may enable you to achieve a clean exit this way.
> Specialist referral: If your case needs expert handling (for example, a Spanish law claim or an unregulated finance complaint), we’ll suggest the best-matched partner(s) from our panel of specialists.
4 - IF WE RECOMMEND A PARTNER COMPANY
We only work with vetted specialists - some are administrative exit services, some are UK lawyers, and others are Spanish lawyers with courtroom experience. Here's what to expect next if you decide to contact them:
> A free initial assessment with the partner to confirm scope and chances of success.
> A clear written proposal with fees, steps, and likely timelines.
> Answers to your questions before you sign anything.
> You’re always free to proceed, pause or decline.
If you prefer, we’ll seek more than one opinion so you can compare.
5 - PROCEEDING WITH A TIMESHARE CONTRACT EXIT OR MIS-SELLING CLAIM
If you decide to proceed, your chosen partner can be expected to handle the "heavy lifting", such as drafting letters, dealing with the Timeshare management company and/or finance company, and (if needed) preparing court submissions, often in Spain for mis-selling cases. You can expect to receive:
> A single point of contact.
> Regular updates in plain English.
> Clear and timely requests when documents or signatures are needed.
6 - OUTCOME AND AFTERCARE
For Timeshare Contract Exit only, you will be provided with written confirmation that your contract is cancelled and your ongoing fee liabilities have ended.
For Timeshare and/or Finance mis-selling claims: If compensation is awarded/settled, the partner company that you engage will manage receipt and transfer to you (minus any agreed fees). We’ll also explain what to do about credit files, direct debits, and any future contact from the Timeshare management company.
How our service is free to you
Timeshare Advice Network does not charge consumers for our advice. We’re funded by:
1. Introduction fees from partner firms when you choose to instruct them; and/or
2. Contingency-based revenue (a share of partner fees when a case succeeds); and
3. Carefully selected advertising and sponsorship on our website, newsletters, and social channels.
Your cost is the same as if you had gone to that partner directly. We insist on transparent, written fee proposals and we’ll help you compare options.
Typical fee models you may encounter (if you instruct a partner)
Every case is different, and we’ll make sure you see the exact terms before you decide. Common structures include:
• Fixed-fee administrative exit: A set price to pursue a clean exit (no compensation claim).
• Legal retainer (fixed or staged): Used where complex legal work is needed (e.g. Spanish litigation).
• Contingency / “no-win-no-fee” for compensation: A percentage of any compensation recovered, payable only on success.
• Hybrid: A smaller fixed fee plus a reduced contingency percentage on any compensation.
• Disbursements/court costs: In some legal cases there may be official court fees, translation, notary, or expert reports. These will be clearly itemised in advance.
We will always urge you to read the agreement carefully, note any cooling-off period, and only proceed when you’re comfortable.
What we commonly look for (signs of mis-selling or unfairness):
• Payments taken on the day of sale without a proper cooling-off period
• Unregulated finance set up with poor affordability checks
• Promises that it was an “investment” or would increase in value
• 50+ year / in-perpetuity contracts tying families into rising fees
• Floating weeks/points and poor availability versus what was promised
• Failure to provide services as sold or refusal to release members fairly
You don’t need to prove all of the above; even one strong indicator can be enough to challenge a contract or support a claim.
Timelines (what’s typical)
• Self-help exits: Weeks to a few months in straightforward cases.
• Administrative exits via a partner: Often a few months, depending on the resort.
• Compensation claims (including Spanish court cases): Several months to 18+ months, depending on complexity, court schedules, and whether there’s an appeal.
We’ll set expectations honestly and keep you updated.
What we need from you
• Be open with your story - good and bad. It helps your case.
• Share documents promptly (photos/scans are fine).
• Tell us about any health, age, or financial hardship factors (they can matter).
• Don’t stop payments or cancel direct debits without advice—we’ll guide you on safe steps.
Our promise to you
• Independent, brand-specific expertise: Advisors experienced with major clubs and schemes.
• Plain-English guidance: No legal jargon.
• Transparency: Clear fee options before you decide.
• No pressure, ever: You stay in control at every step.
• Privacy & security: Your information is kept confidential and used only to help with your case.
What we don’t do
• We don’t make unrealistic promises or guarantee outcomes.
• We don’t charge consumers for our advice.
• We don’t pass you to just anyone—only vetted, specialist partners that fit your case.
Ready to talk?
Start with a free, no-obligation discovery call. We’ll help you understand your options, the likely costs if you choose to instruct a partner, and the simplest path to a fair outcome.
Timeshare Advice Network - Independent. Straight-talking. On your side.
