Independent, Expert Advice for Frustrated Members of Timeshare, Fractional & similar Schemes since 2013
Open 09:00-17:00 Mon-Fri
01628 290499
- Did you buy from GVC or Sunterra & trade-in to Diamond Resorts?
- Did you buy or "upgrade" with Diamond Resorts in 1999 or later?
- Did you pay a deposit, or sign for finance within the cooling off period?
- Does your contract have an end date of 2054, or is it "in perpetuity"?
- Are your maintenance fees sky high and rising each year?
- Do you just want to get out of Timeshare & stop paying fees?
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At Timeshare Advice Network, we hear from scores of Diamond Resorts/DRI (Now Hilton Grand Vacations) customers each month who are looking to solve a range of problems with their timeshare, points or fractional contracts. Many originally bought via GVC, Sunterra or Aegean Blue, but have since been pushed into "trade-ins" or "upgrades" which have ended up costing a lot more in maintenance fees. (Read recent Diamond Resorts International member comments here)
The customers who contact us are often reporting particularly high, fast-increasing maintenance fees (more about fees...); concerns about being locked into long-term contracts; constant pressure to "'upgrade' to Fractional ownership; frustration at having to pay a resale company (i.e. TravelandLeisure) to unsuccessfully try and sell their Timeshares/Points and zero interest or help from Diamond Resorts themselves.
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Until recently, Diamond Resorts customers often found their exit option very limited, but recent ground-breaking Court rulings have triggered major changes throughout the Timeshare industry.
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A number of new Legal precedents have now been set which mean that many Timeshare, Points or Fractional contract were mis-sold - especially in cases where an original Timeshare agreement was traded-in or "upgraded" to a Points, Floating Week or Fractional ownership - and are null & void.
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These Legal Precedents offer new hope to 1000s of Diamond Resorts Timeshare owners, many of whom may now be entitled to have their contracts legally declared null & void by the Courts, with the original purchase price & subsequent maintenance fees refunded in full.
Following the takeover of Diamond Resorts by Hilton Grand Vacations in 2021, with the likelihood of these new owners imposing contractual changes to protect themselves against future compensation claims, it is very important to find out your rights.
To see your options for getting out of your Diamond Resorts contract commitments and to see if you may be able to claim money back, please complete the short enquiry form or call one of our Diamond Resorts experts now on 01628 290499.
Important update - 1st May 2025: Many of the major Timeshare Sales & Management businesses remain in turmoil. For example: Club La Costa is now in liquidation, Anfi Group are in bankruptcy administration and under criminal investigation, while the banks/lenders such as Barclays Partner Finance, Shawbrook. Hitachi and others which 'partnered' with Timeshare sales companies to provide loans to finance Timeshare purchases have set aside tens of millions of pounds to cover the cost of paying out for mis-selling claims. But please be aware that the clock is ticking and it is vitally important to seek independent, expert advice NOW, before it is too late. Here at Timeshare Advice Network, we remain fully equipped to provide help and advice remotely via telephone/video calls. However, our offices are again open to welcome you, should you prefer to arrange to meet in person. Please make your preferences known to your adviser.
24th April 2025 – Mr Nigel C, Sussex – Diamond Resorts Points Member (now Hilton Grand Vacations)
"So frustrated with Diamond Resorts on all fronts. Experienced all sorts of problems but customer service is a disgrace. Emails go unanswered, calls are bounced around departments, and no one takes ownership of any issue. We’ve been trying to resolve several problems for over a year with no real progress and there doesn’t seem any way to get out of this without going legal or something and we don’t really know where to start." Read More...
1st March 2025 – Mr George R, Lanarkshire – Diamond Resorts International Points Member
“Not been able to use it for several years now for various reasons, including Covid, but when we try to close our account, they just run us round in circles, quote contract terms at us or just try and sell us more points. We just don’t want to keep paying out for another 15 years for something we don’t want/can’t use. I read on an internet forum that you’ve helped other members, so please help us get out of this unwanted membership scheme.”
1st November 2024 – Dr S M, Sussex – Diamond Resorts International (now Hilton Grand Vacations)
“Lack of availability, increasingly expensive, we're getting older and find travel more difficult - and apart from that the family all grown up and no longer need the points.”
Stuck in a long-term timeshare or points contract with Diamond Resorts (now Hilton Grand Vacations) and paying ever-increasing fees? Were you MIS-SOLD your Timeshare?
2nd April 2025 – Mr John S, Northumbria – Diamond Resorts International
“Had some great holidays in the past, but the fees just keep going up and the resorts have gone downhill. We’re getting on a bit now too, so travel is more difficult. Spoken to them about cancelling it but they just fob you off. What can we do?”
TIMESHARE EXIT
For the vast majority of people who come to us for help, the primary concern is to simply get out of the long-term fee liabilities to which they find themselves & their families committed.
It is often when changes in personal circumstances (e.g. health, mobility, bereavement, financial, relationships etc...) mean that the Timeshare scheme will no longer be of use - at which point it can suddenly clear that the Timeshare has no resale value and, worse still, carries significant, long-term fee commitments.
Please be very wary of what your Timeshare scheme operator may have told you if you have approached them directly as, believe it or not, they will often see this as an opportunity to try and sell you a Fractional ownership scheme on the promise of recouping your investment.
For honest, independent advice, please contact us today.
MIS-SELLING CLAIMS
Whilst it has only been in the last couple of years that news of an ever-increasing number of successful claims are being made against a growing number of Resorts & Timeshare scheme operators - mis-selling has been rife since the laws changed in 1999 but were largely flaunted by arrogant Timeshare sales operations, and it is estimated that 1000s of claims were settled out of Court, with confidentiality claims attached to prevent news spreading to the wider Timeshare member community.
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However, since the high profile "Grimsbo vs Anfi SL" case in 2015, the floodgates have opened and the Spanish Courts in particular have been extremely busy, with an ever-increasing number of legal precedents being set and the the legal tide turning firmly in favour of the consumer at last.
To find out whether you have grounds for a mis-selling claim and/or whether your Timeshare contract is simply illegal and can be declared Null & Void, please contact one of our expert advisers today.
TIMESHARE ADVICE
The chances are that, having reached the point that you've decided that you wish to exit your Timeshare scheme, you will quickly find out that the promises made when you were originally sold the Timeshare will turn out to be false.
People were commonly sold Timeshares as "an investment" with promises of rising values, buy-back schemes and ease of re-selling whenever you decided to do so...
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However, you only need to look on eBay to see hundreds of people desperately trying to sell their Timeshares for 99p... with no takers of course.
The sad fact is that there are very few 'Good' and a great deal of 'Bad & Ugly' Timeshare scheme operators out there - and they will do whatever they can to keep their members locked into unfair contracts, paying increasingly extortionate annual fees.
If you need some initial guidance from the independent experts, we're here to help...
Here to Help
For FREE expert advice on how to solve your Timeshare problems and to see whether you may have been mis-sold, please call one of our friendly advisors now on 01628 290499 or use the short form above to see your options.
We'll listen to your concerns, then advise you on your best options for exiting your Timeshare contract and whether you have potential grounds for a mis-selling claim.