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Recent Comments 

from other

Diamond Resorts 

Timeshare, Points & Fractional Owners.

Timeshare Owner Queries

We receive comments, questions and queries from scores of troubled Diamond Resorts (DRI) Timeshare, Points & Fractional owners members each month and have published a few examples below. 


You can read more rerecent comments from other Diamond Resorts customers here - or comments from other timeshare resorts/groups here.

When ready, please complete the "See Your Options" form for an initial assessment on how to tackle your personal Tmeshare concerns and to find out whether you are also affected by the recent legal precedents on Timeshare Mis-selling. 


09 May 2016 - Miss Jan G, East Yorkshire - Diamond Resorts (DRI)

"Purchased GVC/Sunterra a few years ago and have tried to get out as I can no longer afford the rising maintenance fees.  Paid sales company to try and sell them to no avail.  I never agreed to change to DRI.  I would like advice on cancelling my points and claiming my money back please."


05 May 2016 - Ms Barbara D, Nottinghamshire - Diamond Resorts (DRI)

"I bought 40 points from GVC in 2002 before it became Sunterra with the 40 points becoming 4000 points.  Now it is Diamond Resorts.  It's the management fees that keep going up. I paid £7,000 at the time. I have gone on a few good holidays with them which I have enjoyed, but now I want out.  How can you help me?"

04 May 2016 - Mrs Meg L - Diamond Resorts (DRI)

"Cannot afford almost £2000 a year on my pension, and would like to get rid of this"

04 May 2016 - Mrs T M, Lancashire - Diamond Resorts (DRI)

"We took over my Dad's points after his death. Received no info on how hard it would be to leave and the full obligations of the transfer. I work term time and there is never availability in school holidays"

03 May 2016 - Mr Derek R - Diamond Resorts (DRI)

"I'm after information on how to get out of a spiralling cost of membership. I have not even been able to afford to go on this so called holiday for years."

03 May 2016 - Mrs A S, Cumbria - Diamond Resorts (DRI)

"Not what we signed up for. We are told there was no availability and yet holidays are being sold on and other websites to non-members."

28 April 2016 - Mr Nigel S - Diamond Resorts (DRI)

"Purchased points originally from Sunterra. Our financial situation has changed and we can no longer afford the management fees each year. I'd like to cancel my membership if possible."

28 April 2016 - Mrs Rosemary G, Avon - Diamond Resorts (DRI) Fractional  

"We paid an additional £15,000 to convert to fractional timeshare so we could get out of perpetuity"

24 April 2016 - Mr Paul M, Northamptonshire - Diamond Resorts (DRI)

"We bought on the basis that there were further choices beside Spain, like Greece or Turkey but nothing came of it.  We found that maintenance costs went through the roof when we were told they would only be nominal increases in line with inflation."

23 April 2016 - Mrs Sheila H, Greater Manchester - Diamond Resorts (DRI)

"I originally joined GVC and bought 60 points, however I now own 15500 points due to pressure sales on several holidays! Can I claim mis-selling and compensation? Management fees have soared since Diamond took over!!"

18 April 2016 - Mrs Christine R, County Durham - Diamond Resorts (DRI)    

"Want to get out of Diamond Resorts as we just tried to book with points at Wychnor Park and they said they no availability, but we could book same dates with if we just pay as a non-member. How can that be right?"

15th April 2016 - Mr Peter B, Kent - Diamond Resorts (DRI)

"My husband and I bought into GVC/ Sunterra a few years ago. We feel that DRI has changed from the original timeshare holiday we bought into."

14th April 2016 - Mr Colin H - Diamond Resorts (DRI)

"We just heard and read we could claim money back from maybe being mis-sold our points & would like to find out more…"

13th April 2016 - Mr Ian D - Diamond Resorts (DRI)

"Is there anything I can do to get any money back?"

12th April 2016 - Dr Martin C, North Yorks - Diamond Resorts (DRI) Fractional

"I purchased fractional membership points from DRI in 2014... I understand that I may have been mis-sold fractional membership."

12th April 2016 - Mr Roy E, Wiltshire - Diamond Resorts (DRI)

"No cooling-off period when brought from GVC, then when Diamond Resorts took over, they just converting it across with no discussion or opt out period."

12th April 2016 - Mrs Julie C, Lincolnshire - Diamond Resorts (DRI)

"Been with the company since 1999 upgrading from an £1800 3 year explorer membership to 40 (4000) points in 2000 and then to 60 (6000) points in 2002. Management fees have rocketed and since 2014 have not been paid despite frighteners sent in our direction".

11th April 2016 - Mr Paul W - Diamond Resorts (DRI)

"I bought 2 weeks in Diamond Club Calypso in 2004 from a reseller (Timeshare Computer Link - no longer trading as far as I can ascertain) and converted the weeks into RCI points. My contract was "in perpetuity". Maintenance fees are much higher now and generally I can't find suitable exchanges on RCI..."

7th April 2016 - Mrs Ellen R - RCI, Silverpoint & Diamond Resorts

"We have 3 weeks with RCI thru the above mentioned resorts and 200 points with Diamond Resorts. Diamond has recently bought Intrawest and we have a loan for extra points. Not happy about the sale and feeling stuck with lots of maintenance fees in perpetuity..."

7th April 2016 - Mrs F L, East Lothian - Diamond Resorts (DRI)

"Bought '99 and told we had a 7 day cooling off period.  When we phoned to cancel within this period, we were aggressively told it was not possible."

5th April 2016 - Mr Martin W, Oxfordshire - Diamond Resorts (DRI) Fractional

"Original points with GVC now DRI, who convinced us to pay for fractional... but we now pay £1200.00 per annum in maintenance fees, can never book anywhere unless we shout and complain and constantly feel like we're being ripped off.  Can we get out of this mess, compensation would be a bonus but freedom from Diamond is the main aim of this enquiry."

5th April 2016 - Mrs Catherine R - Diamond Resorts (DRI)

"Feel we were missold our points with GVC now DRI and wish to get out of contract"

9th March 2016, Mr John D - Diamond Resorts (DRI)

"I have fixed weeks. Am I able to cancel my timeshare weeks and make a claim, after the recent court ruling in Spain?"

7th March 2016, Mrs P B, Nottinghamshire - Diamond Resorts (DRI) Points

"We own points with Diamond resorts which I would like to be released from."

3rd March 2016, Mr Andrew B, Notts - Diamond Resorts (DRI) Fractional

"Would like to discuss how we can relinquish this timeshare."

26th February 2016, Mr M D, Surrey - Diamond Resorts (DRI) Points

"Stopped paying management fees 2009 due ill health. First purchased from LSI in 1991, 1 week at a Spanish resort, then converted to points via GVC in 1998.  No cooling off period (14 days). Can I make a claim?"

24th February 2016, Mr George M - Diamond Resorts (DRI) Points

"Just want to get out this if possible....have still 17K outstanding to pay off … plus the increasing yearly maintenance fees"

24th February 2016, Ms B R, Kent - Diamond Resorts (DRI) Points

"The rep who sold us this timeshare did not say that we were tied in for life."

23rd February 2016, Mr William M, Renfrewshire - DRI Points

"My wife and I purchased 40 points with GVC in June 1998. This is now 4000 points with Diamond Resorts. The annual charges increase every year and are now quite onerous (nearly £800)."

22nd February 2016, Mrs Paula D, Kent - Diamond Resorts (DRI) Fractional

"Changed from points to fractions and told this was the only way to eventually get out of Diamond Resorts, also told we would be able to sell them and make a profit."

18th February 2016, Mr Alec S, Lancashire - Diamond Resorts (DRI) Fractional

"Mis-sold DRI on two occasions one as upgrade to fractional which we already thought we had. Costing us a fortune and need it to end."

16th February 2016, Mrs Joyce B, Fife - Diamond Resorts (DRI) Fractional

"My husband and I have a Diamond Resorts Fractional ownership and also have timeshare at Palm Oasis, Maspalomas, Gran Canaria that ownership was supposed to be transferred to Vacations4You.  We had to buy 5000 points for this to happen but so far apart for paying the maintenance for us, this has not happened.  What can we do about this?"

9th February 2016, Miss Elaine M - RCI / Diamond Resorts

"I had originally signed up to Club La Costa and tried to get out through a resale company. They took a lot of money and this resulted in me being transferred over to Diamond Resorts with 2 weeks and some points with RCI. I sacrificed my weeks for points and have to try and make my bookings  through RCI now. I'm not even sure how it works as it has never been explained to me."

31st January 2016, Mr Mark O - Diamond Resorts (DRI)

"Bought some "points" but couldn't cancel and whenever we went to use it no where was available. I've lost £11,000 altogether so far. How do I get out and can I claim anything back?"

23rd February 2016, Mrs Shanti J - Club La Costa (CLC)

"Recently I went to CLC World resort Malaga as part of promotional offer.  Then they said there was a presentation.  I attended.  Then they said you have to pay £189 a month and maintenance fees of £890 pound . Then they said in 13 years or before you have pay around £25000 and I'll have a 1.9% fraction in a Tenerife Paradise resort property.   They said that, after 19 years will sell the property and I will get the value of my fraction. We are really worried about this  this company!  Its nearly £3000 per year we have pay for this.  Have we been trapped?"

30th January 2016, Mr E M,  Nottinghamshire - Diamond Resorts (DRI)

"Have 20000 points and now have to pay approx £2,000 per year in fees. Have to get out of this"


30th January 2016, Mr Ashraf E - Diamond Resorts (DRI)

"We had points with Diamond Resorts for the last 15 years. We paid maintenance fees and we only managed to get 3 holidays. We never get reminders to renew our points. When we try to sell it they put restrictions that we have to sell to either members of the family or other members of Diamond Resorts. Can we get rid of the points, relinquish our membership & get compensated for some of the money lost in membership fees?"

22nd January 2016, Ms Lesley H, Greater Manchester - Diamond Resorts (DRI)

"We were persuaded to trade in our Discover Diamond membership for points for the bargain price of £12,000 for 30 years. Then they hit us with £1600 maintenance fee each year, meaning our 'bargain' will now cost us another £60,000 or more over 30 years! WE need to get out!"

21st January 2016, Mrs K D, Kent - Diamond Resorts (DRI)

"Can never get the holiday you want"

For free expert advice, please call 01793 858 172 or complete the SEE YOUR OPTIONS form now, or to see more comments from members of other Timeshare schemes, click here.

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