Questions & Queries from other Timeshare Owners.
We receive comments, questions and queries from hundreds of troubled Timeshare scheme members each month and have published a selection of recent comments below. To see a selection of comments from earlier in 2016 & 2015, please click here
For free expert advice, please call 01628 290499 or complete the SEE YOUR OPTIONS form now.
5th September 2016 - Mr John U - Diamond Resorts (DRI)
"Originally bought timeshare in 1998 for one week. Then converted the week to points, plus bought additional points with Diamond Resorts. Cannot afford the maintenance any more."
2nd September 2016 - Mrs Karen S, Essex - Club La Costa (CLC)
"Wish to cancel our Club La costa timeshare due to High maintenance fees and no availability when trying to book."
2nd September 2016 - Mrs Y A, South London - Club La Costa (CLC)
"Hi, we signed CLC contract August last year and soon realised it wasn't beneficial to us. We called to cancel but we're told to go and find a buyer to purchase it. This is unbearable, please help. Thanks."
31st August 2016 - Dr N S, West Sussex - Club La Costa (CLC)
"Can't book anything - and they didn't tell me anything about a maintenance charge."
31st August 2016 - Mrs Anne M - Club La Costa (CLC)
"I'm not even certain of what we were sold as the system is so complicated. We were given the hard sell on a promotional holiday in Spain and spent 12 hours being talked into it. There is never availability for what you want, when you want, the maintenance fees are the same as a holiday itself and we just want out!! When I asked about cancelling, she said we could, but all that meant was that we could no longer use the resorts and we wouldn't have to pay the maintenance fees but we would still owe them nearly £15K...who would do that?? Please help! We have now moved to France and are both self employed so we can not longer afford the maintenance fees."
30th August 2016 - Mr Nigel J, Wiltshire - Club La Costa (CLC)
"Would like advice on our options for getting out of our timeshare contract with Club la Costa."
28th August 2016 - Mrs Wendy S, Berkshire - Petchey/MGM/Infiniti
"Purchased off peak (blue band), floating week,which excludes all school hols bar Feb half term for £4700 in March 2007, whilst on holiday. Accommodation is a studio apartment in Albufeira, Portugal, with ability to stay at sister locations . In addition, I'm liable for an ongoing yearly maintenance fee which has now risen from £170 at time of signing to over £400. Tried to surrender after husband's death (2014) but company will not allow this to happen and refer to 40 year term of agreement. So far have not paid this year's maintenance fee as cannot afford it from monthly income. Also do not wish to pass this debt to next generation which with over 30 years to run, is highly likely given I'm now 70 years old."
28th August 2016 - Mrs Bev A, Somerset - Club la Costa (CLC)
"No one explained how you book holidays was told we could use our time on short breaks etc then after signing and going on " free" holiday we feel we got dumped paying £4000 for nothing"
27th August 2016 - Mr A P, London - Club La Costa (CLC)
"My children are also on the deeds but I don't want them to be stuck with this in future. Also want to sell fractions as I am now retired and need to cut back on outlays."
25th August 2016 - Mr Paul B - Island Residence Club, Golden Bay, Malta
"Believe we we're mis-sold. Paid deposit in advance and we were told they would take an existing timeshare off our hands as part of the deal, but this never happened."
25th August 2016 - Mr A T, Lancashire - Club La Costa (CLC)
"We were pressured into buying points about 16 years ago.its a long story…"
25th August 2016 - Mr D L - Club La Costa (CLC)
"Tied into to Club La Costa membership and I want out and a refund."
24th August 2016 - Mr James T - RCI
"Converted a week with CLC to points with RCI at additional cost. Want to find a way to cancel."
23rd August 2016 - Mr Tim L, East Riding of Yorkshire - Club La Costa (CLC)
"We think we truly stuffed by Club La Costa and then even more by RCI points. We should have 251,000 points and have ended with nothing from our substantial investment."
23rd August 2016 - Mr Ian B - Diamond Resorts (DRI)
"Have been wanting to get out for years but have been unable too."
22nd August 2016 - Ms Margaret C, Cheshire - Diamond Resorts (DRI)
"Would like to know how I can get out of the agreement. I am now divorced & have been left with it."
22nd August 2016 - Mr Andrew F, Essex - Diamond Resorts (DRI)
"We signed up in 2015 for a 3 year trial plan on the discover Diamond plan. The stipulation we made at the time of contract is that our 2 week holiday each year would be required as a block booking. We have now tried to book for 12 months time and have been informed there is no availability for any 2 week plans. The head office told us to take it up with the representative, which we have done as we are currently on a resort, however they have advised us they cannot help and head office will need to assist. It seems no one wants to take responsibility for what we were promised at the time of sale. Can you please advise if there is a way we can get the percentage of the money back for our unused weeks."
21st August 2016 - Mrs Amanda S, Bedfordshire - Club La Costa (CLC)
"Signed up last year, just had our 'free week' and feel very Mis-sold. All they want is money, money, they now tried to sell us more points as we can't have what they promised! Thought we could travel the world, definitely not, very limited options!"
20th August 2016 - Mr C T, West Midlands - Club La Costa (CLC)
"Bought points 10 years ago and since have been persuaded to increase our points and then change to fractional. We struggle with availability on the dates that suit us and our most used resort, Hustyns in Cornwall, has been closed with no prior notice. We pay an enormous amount of ever increasing maintenance fees every year that are crippling us."
20th August 2016 - Mrs S E, Yorkshire - Anfi Group
"Please can you advise on a mis-sold one bed apartment at Monte Anfi?"
19th August 2016 - Mr Justin R - Anfi Group
"I was asked to pay in full within cooling off period. All a scam."
19th August 2016 - Mr J S, Norfolk - RCI
"We bought our timeshare in 2008 whilst on our honeymoon in Las Vegas through Grand View RCI, we were told there were thousands of holiday options in Europe. But nothing we ever wanted was available."
19th August 2016 - Mrs Kath M, County Durham - RCI
"Originally CLC then persuaded to trade in for RCI Points"
19th August 2016 - Mr Geoffrey D, Leicestershire - Pueblo Evita
"I have outstanding management fees. A debt management company has been pursuing me. It appears that they are making an offer for me to get out of the contract. Is this just another way of getting more money out of me?"
19th August 2016 - Mr Ian M, Cheshire - Club La Costa (CLC)
"Enquiring about my rights as a fractional points owner if I wanted to get out of the contract."
18th August 2016 - Mr Nilesh B, Cheshire - Club La Costa (CLC)
"I have CLC points for 15 years as platinum member and it costs me €2150 per year maintenance. Not been able to use for years due to medical grounds for my son and daughter. Is there any way I can get back some of the £29000 I've paid?"
18th August 2016 - Mr P B, Kent - Diamond Resorts
"I have timeshare points with Diamond Resorts. I am unable be to find Holidays I want and the maintenance fee are expensive and rising. I am seeking advice to get out of this."
16th August 2016 - Mrs D C, Surrey - Club La Costa (CLC)
"Only purchased last September after a very hard sell. Can never book holidays when I want and can no longer afford it."
16th August 2016 - Ms Sara A, Staffordshire - RCI Points
"Bought into the points 8 years ago availability is rubbish not what we were promised. Maintenance fees soaring year upon year."
16th August 2016 - Mrs D B, Greater Manchester - Universal Travel
"Purchased in 2002 for £7180 and received nothing in return. I have all paperwork, wonder if you can help?"
15th August 2016 - Mr James G, North Yorkshire - Anfi Group
"I have a biennial contract (every other year) sold in perpetuity and yet I am being charged a maintenance fee very year. I have queried this but Anfi do not even reply to my e-mails"
14th August 2016 - Joanne W, Lancashire - Gold Crown Resort, Florida
"Paid a deposit whilst on holiday. Then paid a lump sum. Never used it. Had this since Aug 2004. I hope you can help."
14th August 2016 - Tracy S, Mid Glamorgan - Club La Costa (CLC)
"Paid £500 deposit on day tried to get out of timeshare as husband lost his job but they demanded £1000 maintenance fees before first payment due but still would not let us out of contract, we had trial 3 year clc for 7 holidays we only had 2 then got talked into 15 year fractional time share."
14th August 2016 - Barbara L, Ayrshire, Club La Costa (CLC)
"We have 5001 points we no longer wish to continue after 16 years as maintenance is to high and never any availability."
11th August 2016 - Adrian D, N Ireland - Club La Costa (CLC)
"Bought into CLC last year. Just back from another hard sell holiday. Realised after next year we won't get the holidays we want. Yet to inform CLC we want to cancel. Need advice."
10th August 2016 - Anne W, Lanarkshire - Diamond Resorts (DRI)
"I bought into GVC which then changed to sunterra my points were exchanged to 5000, they then changed to DRI, we joined in 1997 not sure what my contract is but 2054 does ring a bell, don't feel we were explained the contract correctly, and like most people have found it hard to get the holiday you want, also the fees have went up from my original payment of 250 a year to now 876."
10th August 2016 - Sandra R, Hampshire - MacDonald Resorts
"Have owned since the 80's, tried to sell with various companies but no such luck even after paying them to sell it for us... Have been to court over maintenance payment but as Macdonalds rep did not turn up at the hearing it was thrown out of court. The timeshare is in perpetuity and as my husband and I are getting older we worry about it being put on our daughters' backs. I would not wish that on my worst enemy!!"
9th August 2016 - Alex D - Silverpoint
"Trying to exit Silverpoint - no luck. Not paying RCI anymore either - but they are chasing us."
8th August 2016 - Beverley D - Diamond Resorts (DRI)
"I had points and was told when I informed I was getting divorced and couldn't afford to keep them, that I had to change to fixed week to be able to sell them. I did this but as management fees were less than half those of points, i have managed to keep the timeshare for a few years. However, last year without my knowledge or agreement. The resort I have been going to changed from a fixed apartment ( which is what my contract says o had bought) to a floating apartment with no guarantee of which apartment I would get. I spoke with the committee member in November as I only found out about this when I arrived at the resort to be told yes we've allocated you apartment xxx. When I first got the timeshare it was an exclusive owned complex. I now find that I can book a week there cheaper by booking.com ot other sites. It is no longer what I bought and as I have taken a massive pay cut I can no longer afford the maintenance. Can someone please help. I am noiw getting letters telling me a debt collector may be assigned . I do not know what to do."
8th August 2016 - Jean F, Aberdeenshire - Diamond Resorts (DRI)
"Am silver member of Diamond Resorts but after being made redundant nearly a year ago cannot afford maintenance fees and after ploughing £18000 at least since 2013 enough is enough!!!! Advice is required please."
8th August 2016 - Mike P, Abeerdeenshire - Silverpoint
"Paid £1000 deposit on the day to Resort Properties as they were at the time. Needless to say they didn't sell the additional weeks we bought and we were left to transfer to a suitable week in bigger apartment."
8th August 2016 - Christine M, Dunbartonshire - RCI
"I was sold a timeshare in 2004 when I was recovering from the recent death of my husband. Despite numerous requests to sell it almost immediately I have been unsuccessful. I am still paying the fees that this has incurred. It has become quite a burden. Can you help."
8th August 2016 - J H, Berkshire - Diamond Resorts (DRI)
"Bought 1990, no cooling off period bought on an 'in perpetuity' basis. Only ever used once (early on) in 26 yrs, but not at our named resort - as it was fully booked/unavailable. Resort given totally unsuitable. Complaint made but not resolved. Now unable through health and financial restraints able to use. Tried unsuccessfully to sell."
8th August 2016 - Andy N, Merseyside - Pafiana Heights, Cyprus
"We have been told that the resort is subject of a bank takeover and has new owners, despite numerous phone calls nobody has been able to clarify the situation, although promises to call back, whenever we've phoned always been told the manager is unavailable, and that whoever we're speaking to is only a receptionist and knows nothing due to being new to the job"
7th August 2016 - Royston D, West Midlands - Club La Costa (CLC)
"Bought this over ten years ago and not used it for years due to the yearly fees."
6th August 2016 - Denise M, Leicestershire - Westgate
"I just want to be free of my timeshare. I cannot afford the annual maintenance fees."
4th August 2016 - Mrs H W, Devon - RCI / Pueblo Evita
"Parents purchased a timeshare through RCI at Pueblo Evita, Spain around 2001 for £13,000 approx. Father has now died and mother cannot travel so have no use for it. Maintenance fees £800 + each year. Need to get rid!"
4th August 2016 - Mrs Roslyn M, Monmouthshire - Club La Costa Fractional
"Please advise, CLC hounded us into buying into Timeshare in 2012 and got us to sign a financial agreement on the day."
4th August 2016 - Mr Alan T - Marriott Resorts Floating Weeks
"Having cancelled a booking earlier in the year my 'points' that I elected for this year have been placed in a blocked account with very limited use and no availability in Europe at all."
3rd August 2016 - Mrs Stella O, County Dublin - Westgate, Floating Weeks
"Bought two weeks floating and used credit card to pay on the day. Later got into arrears with fees and now having to pay £500 each month to catch up ."
2nd August 2016 - Mr Richard G, Pembrokeshire - Club La Costa (CLC)
"Destinations club. I wish to cancel but they tell me that I can't."
2nd August 2016 - Ms Hilary C, Gloucestershire - Club La Costa (CLC) Fractional
"I traded in my points (which I have had for over 15 years) and paid an extra £7/8K for fractional property as CLC Manager told me I would have something to sell! My children will not want to take over my points when I die - is there any way out? I have been contacted on a regular basis by companies telling me about the new law but don't know who to trust anymore!"
2nd August 2016 - Mrs Louise F, Denbighshire - Club La Costa (CLC) Points
"We have 2 independent witnesses who can corroborate everything we were told we have so far paid them in excess of £60,000 for a few off-peak weeks in Tenerife and a week in Las Vegas."
1st August 2016 - Mr David J, Stirlingshire - Diamond Resorts (DRI) Points
"Bought from GVC and would like to get out of Diamond contract."
1st August 2016 - Mrs Carole C - Diamond Resorts (DRI)
"I bought into a timeshare in approx 2002 or 2003. I was unable to keep up the payments and went into slight arrears and without warning was served a CCJ. They are still chasing me."
1st August 2016 - Mr John D, West Yorkshire - Anfi Group
"I believe we were been mis-sold this timeshare which we purchased in 2003/2004. I would like to know whether I can make a claim."
1st August 2016 - Mrs M H, Norfolk - Marriott Resorts
"Still paying for this yet never used either of them."
30th July 2016 - Mr Paul B, Cumbria - Diamond Resorts (DRI)
"We feel we have been mis-sold as we can never get a 2 week holiday when we want."
28th July 2016 - Mr Ranjan V, Middlesex - Westgate Resorts
"I've had our Timeshare since 2001, don't use it, can't sell it. Tried 2 companies for sales, paid them in all approx £1000 and heard nothing back except to upgrade the sale for another fee, which I'm not going to do."
26th July 2016 - Mr Fred C - Palm Oasis, Maspalomas
"Purchased in May 2000. for £8000 not used since 2004, still being threatened with legal action for back payment of maintenance."
25th July 2016 - Miss Karen M - Club La Costa (CLC)
"Enquiring on behalf of my parents. They bought a fractional property in Turkey off plan and now its built it isn't as described at all."
24th July 2016 - Mrs Joyce D, Cheshire - Diversified Resorts / RCI
"Bought points through I.C.I. In 2005 and 2006, in perpetuity. Also was told it was points and not timeshare. Paid maintenance fees then this year we were asked for another additional maintenance fee for Sunset Beach Club who had not paid their full tax bill relating to 2009. My husband has refused to pay it since we are not tied into a specific resort. We only bought our points there. RCI who we bought with are threatening us. Could you please advise."
20th July 2016 - Mrs Jacqueline W, Cheshire - RCI
"My husband and I had two weeks timeshare with Olympic Garden City Tenerife, and also points with Divetsity now being paid through RCI. We stopped paying Garden City as we just couldn't afford the maintenance fees which went up and up! Now we are being hounded by RCI and threatened with court for money after money. We've hardly ever used the holidays as we couldn't afford it. Now we've lost the two weeks and our points don't add up to any holidays we want to take when we are able. Lots of money for absolutely nothing. We had to pay for points to change our weeks to points! All seems a big mess we can't get out of."
20th July 2016 - Mrs Alma E, Shropshire - Club La Costa (CLC)
"Bought into CLC in 2001 since when have been persuaded to increase committment but now find no availability and then Hustyns - our favourite uk stay - is closed without any word from CLC."
19th July 2016 - Mrs Vera H - RCI
"We were sold a timeshare at Kennedy Strand, Malta. Supposed to be able to exchange through RCI but never managed to obtain any suitable property in a location where we wanted to go."
19th July 2016 - Mrs Diane P, Midlothian - Club La Costa (CLC)
"We phoned Club La Costa to ask if we could sell or get out of the contract but they have said its not possible. We only used the timeshare facility once and my daughter used it once. We are worried that it is "in perpetuity" and as we are now almost 70 would like to be re-assured. We were never comfortable with the association and their rep came to our home and we felt compromised to pay the rest of the deposit. I remember it was around £6-7,000 which was a great deal of money to us."
19th July 2016 - Miss R W, Derbyshire - Wimpen Leisure
"I bought this whilst on holiday in Lanzarote, paid a deposit , then direct debits followed by maintenance costs. I never saw or used the timeshare at which point I became suspicious . I contacted the consumer dept in Canaria and put a complaint in against WHT the company who sold the timeshare to me. After some time I never heard from anyone and I lost my savings."
19th July 2016 - Mr Alan K - Diamond Resorts (DRI)
"Can't get weeks when required. Maintenance rising too fast. We can get holiday including flights for much less on the internet. Had Diamond Resorts from 2004. HELP"
18th July 2016 - Mrs Lorraine W, Merseyside - Westgate Resorts
"Have tried to sell back as we were told we could back in November 2001. We paid a deposit using a credit card and paid with a loan through our mortgage. I still have all the paperwork"
18th July 2016 - Ms Sheila B, Merseyside - Sunset Beach Club
"Just tried to book again and surprise surprise no availability!"
18th July 2016 - Mrs Denise B, Invernessshire - Diamond Resorts (DRI)
"We originally bought with GVC in 1999, then changed to Sunterra, then Diamond resorts and now been sold again. Maintenance fees are so high and availability not good. Also worried about our children having to take on the burden (we were unaware that the points would be automatically transferred to them). More and more the availability is with an affiliated resort and we don't get our Silver benefits with them."
16th July 2016 - Ms D J, Leicestershire - Club Praia da Oura / Petchey / RCI
"I bought a timeshare in Albufeira Portugal in 1985/86. We were really pressurised into buying it and used funds from my late father's estate. Is there achance I could claim a refund?"
16th July 2016 - Mr Alistair D, Somerset - Club La Costa (CLC)
"We have been miss sold a fractional membership. Purchased July 2015. Please help us get out of it."
15th July 2016 - Mrs Yvonne R, N Ireland - RCI
"We started off with a timeshare in Malta under a 10yr contract which was normally offered to pensioners, financed through First National in 1993. Then we moved to the new POINTS scheme and ended up with a lifetime, in perpetuity contract."
13th July 2016 - Mr Richard H - Diamond Resorts (DRI)
"I have both points and fractional points in Diamond (now bought by Apollo) and would like to know how I stand. The points are until 1054 but there appears to be no exit date on the fractional contracts, only the "putting them up for sale" in 15 years from the purchase date with no guarantee of sale!"
13th July 2016 - Miss Diane W, Essex - Wyndham
"We originally said we couldn't afford it so was told they could give us a timeshare for every other year. There was no cooling off period. I did not have enough money for the deposit on my credit card. They wanted my partner to go back to our apartment alone to get another credit card. They said we couldn't go back together as they could not hold the offer if we left. I was given a computer to access my bank details. My little boy was ill and had a high temperature on the day so I had to sign multiple documents while holding my son giving me no time to read properly what I was signing."
11th July 2016 - Mr Spencer W, Staffordshire - Nexus Fixed Weeks
"We had a timeshare with Nexus at Club Tenerife - they went into administration, but we don't think that it was a fair deal and lost out due to the various underhand tactics by Nexus"
11th July 2016 - Mrs Gloria M, Cambridge - Club La Costa (CLC) Fractional
"Keen to know how we can stop our membership due to maintenance costs etc"
10th July 2016 - Mr R B, Diamond Resorts (DRI) Points
"Time to say goodbye to DRI"
8th July 2016 - Mr William A, Hampshire - Anfi
"We have had our timeshare for many years and upgraded half way through, we have already paid over €20,000 and only owed 6 months"
7th July 2016 - Mr M W, Club La Costa (CLC) Fractional
"We took up the fractional option and feel that we have not been dealt with in an honest way and mislead about the fraction."
7th July 2016 - Miss Antonia A, Club La Costa (CLC) Fractional
"Trying to stop crippling loan and management fees for good by getting rid of missold fraction timeshare from clc. Do not have funds to hire a lawyer."
6th July 2016 - Mrs Sandra G, Scottish Highlands - Club La Costa (CLC) Points
"I'm not sure if any of this applies to me . But when we took out the Club La Costa Timeshare we were financially secure we thought we could pay the cost of the Timeshare but after a year the amount that my husband was paying doubled, and my husband was payed off from his job. We never managed to get a holiday out of it, unless you count the ones that we were taken over there by Club La Costa and sold more shares. We are now being pursued by Barclays bank with a totally unreasonable interest rate and quite frankly want to get what we were meant to pay back to get Barclays of of our backs . We are afraid we may lose our home because we foolishly signed up for this . Please could you help?"
4th July 2016 - Mr Leigh S, Carmarthenshire - Club La Costa (CLC) Fractional
"Agreed to time share yesterday signed a number of documents plus bank details had second thoughts going back to see them today to cancel what should I ask for to stop them continuing the process?"
4th July 2016 - Mr Allan M, County Antrim - Flamingo Club Tenerife
"I have been contacted by a company called Sell My Timeshare who are prepared to offer a valuation for our week in June but to proceed with the process we need to go to Tenerife to meet their consultant to finalise proceedings. Is this a valid company or is this just another scam to get you to Tenerife and try to sell you something more?"
4th July 2016 - Mr Harold G - RCI Fixed Weeks
"My dad and his wife need to get out of their timeshare. My dad is now 80 and is paying for something he can no longer use. "
4th July 2016 - Mrs O, Essex - Club La Costa (CLC) Fractional
"We cannot afford our fraction or the maintenance,. How do we exit?"
4th July 2016 - Mrs Margaret V - Club La Costa (CLC) Fractional
"We were given a loan to pay for the first six months. We have not received this yet but due to circumstances cannot afford this now."
To see earlier comments, please click here