Independent, Expert Advice for Frustrated Members of Timeshare, Fractional & similar Schemes since 2013
Open 09:00-17:00 Mon-Fri
01628 290499
CANCEL your Timeshare contract, STOP paying fees & potentially CLAIM back £££££s.
Welcome to Timeshare Advice Network, where we provide independent, expert advice to members of Timeshare schemes (including Fractional, Points and other 'Holiday Ownership' schemes).
Since 2013, we've helped 1000s of frustrated members of Timeshares, Point, Fractional and other 'holiday ownership' schemes operated by CLUB LA COSTA (now largely rebranded as Wyndham Resorts), ANFI GROUP, DIAMOND RESORTS INTERNATIONAL (now Hilton Grand Vacations) and many other organisations to:
> Exit their long-term Timeshare Contracts
> Stop paying Maintenance Fees
> Claim money back due to Mis-selling of Timeshare contracts (see short video below)
> Claim money Mis-sold Timeshare Finance from banks such as Barclays Partner Finance (Clydesdale Bank), Shawbrook, GMAC, Hitachi Partner Finance and others. Learn More...
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8th April 2025 – Mr & Mrs R, Lancashire – Club La Costa Fractional
“So frustrated, again! Reluctantly paid the maintenance bill for another year and have just spent several days trying to book, but just can’t find anything available for the dates we can travel even though I could book at the resort via holiday companies advertising on the internet!!! Whole thing is just a total con – and they are no help at all if you can ever get through to them, they just pass you from department to department until you give up. How do I get out of this and at least get some of our money back?” Read More...
2nd April 2025 – Mr John S, Northumbria – Diamond Resorts International
““Had some great holidays in the past, but the fees just keep going up and the resorts have gone downhill. We’re getting on a bit now too, so travel is more difficult. Spoken to them about cancelling it but they just fob you off. What can we do?” Read More...
15th March 2025 – Mr Paul R, Buckinghamshire – Anfi
“The salespeople at Anfi keep hassling us to sign a new agreement, but I’ve read that they are in big financial trouble and that we shouldn’t do it. Had enough of it anyway frankly and when you add up the cost of flights, meals, drinks and everything else, could get a lot more for our money just booking a holiday online now anyway” Read More...
18th January 2025 – Mrs Gill M, Lanarkshire - Marriott Resorts
“Not used it for a few years now since my husband passed, so am kicking myself as I’ve just been paying for nothing. I’ve tried to cancel but they just keep telling me to refer to my contract and are no help at all” Read More...
24th December 2024 – Mr Mark O – Anfi Group Timeshare Member
“In 2016 I was on a holiday with my parents and my sister. We were staying at Anfi Tauro Golf resort and had no knowledge of Timeshare. We were presented with an opportunity to upgrade our rooms and have a look at some sort of apartment, which is how we got dragged into a combined ANFI/RCI system. Since paying for this we have never been able to use it. It has always been booked by someone else or some other reason has meant ‘our’ apartment has not been available to us and we have not been there these past 8 years. Also the pandemic etc. has played a role, but we feel conned by all this. My parents and I have each paid half of the costs throughout for us to have "an apartment" to share for holidays, but for the past 6 years we have been trying to opt out. What to do?” Read More...
18th December 2024 – Mr & Mrs J, Lancs – CLC Fractional Owners
“Just received another reminder to pay their ridiculous maintenance/management invoice, the day after spending hours on the website and trying to contact customer services about the fact that there is no availability AGAIN. Makes my blood boil. Why should we keep paying all this money for nothing. Just want to get out of this ******* thing and if we can claim money back, that would be even better.” Read More...
1st December 2024 – Mr George R, Lanarkshire – Diamond Resorts International Points Member
“Not been able to use it for several years now for various reasons, including Covid, but when we try to close our account, they just run us round in circles, quote contract terms at us or just try and sell us more points. We just don’t want to keep paying out for another 15 years for something we don’t want/can’t use. I read on an internet forum that you’ve helped other members, so please help us get out of this unwanted membership scheme.” Read More...
4th November 2024 – Mrs Deborah P, Lancs – Club La Costa (now Wyndham)
“We seem to have all the same issues as mentioned by other people on this forum: annual fees always increasing, when we phone we cannot get availability, the resorts have changed, it is not as described and you have to pay a lot to use Interval to get alternatives, what is available is often all-inclusive where you have to pay thousands on top of your points” Read More...
1st November 2024 – Dr S M, Sussex – Diamond Resorts International (now Hilton Grand Vacations)
“Lack of availability, increasingly expensive, we're getting older and find travel more difficult - and apart from that the family all grown up and no longer need the points.” Read More...
8th October 2024 - Mrs Sandra B - Club La Costa (now Wyndham) Timeshare
"They just keep increasing the maintenance fees and tell us we still have to pay even though we haven't been able to book anything since before the pandemic! All they say is that we have to upgrade. Its ridiculous. Just paying money for nothing and we just want to get out of this. Can you help us?" Read More...
2nd October 2024 - Mrs Janet S, Lancashire - Anfi Timeshare, Gran Canaria
"We had to keep paying fees even though we couldn't use it during the pandemic and now we haven't been able to book this year because they say its too busy since the pandemic! Feels like we're paying for other people to go on holiday while we can't. Not sure if its true but a couple of people have told us that Anfi have gone bankrupt so we have no idea what effect that will have. We just want to stop paying fees and see if we can claim any of our money back." Read More...
29th September 2024 – Ms Heather R, Lincs – Anfi Beach Club
“Increasing maintenance fees, resort closed during the pandemic and when we signed the contract they said that we had to give Anfi first option to buy back but they have now changed their policy and we've been told it is worthless.”
25th September 2024 - Mr Sean H - Club La Costa Timeshare
"The Timeshare was sold to us under pressure in a long meeting and we had to pay a deposit on the day. We were told our Timeshare was an 'investment' and were offered a loan loan there and then, with the lender they recommended, which we accepted. The Maintenance Fees have risen each year and It has often been difficult/impossible to book the holiday we want. Also, fees had to be paid during the pandemic, when resorts were closed and Resort(s) are no longer 'exclusive' and are available to non-members." Read More...
18th September 2024 – Mrs Susan L, Scotland – Club La Costa (now Wyndham)
“Promised it was for members only resorts but now Jo Bloggs can buy online a holiday to CLC (Wyndham) with Jet2.com and other cheap sites, for less than I'm paying yearly for maintenance fees! Had to argue with them about carrying my points over after not being allowed to travel for the year of covid. Maintenance costs vary each month without notification - and we had to pay them through covid even though we couldn't travel to resorts - they told us they still had staff maintaining the sites throughout but when we did eventually manage to visits the maintenance had not been kept up to the standard we'd expected. We've never yet managed to get a 'free upgrade' as promised with our membership. Never any online availability, have to phone and wait in a queue for hours, to find out dates. There was no consultation regarding Wyndham and Ramada taking over from CLC - they told us they were joining Wyndham and Ramada, however, when we finally managed to book a week at CLC Encantada, Florida, when we arrived there there were no reps, no logos, nothing regarding CLC there at all, so appears they have been taken over and not 'joined with'. Maintenance fees are now called management fees- what are they managing? I'm fed up paying fees for somewhere I can't even book.”
30th August 2024 – Mr Stephen W, Lancashire – Club La Costa Fractional
“They pushed us into switching from points to fractional ownership a few years ago with promises that it was a solid investment and that we'd find it easier to book and have upgraded accommodation, but it’s been a nightmare since then!!! Maintenance fees are ridiculous and we’re never able to book the dates we want – probably because they are just selling holidays to non-members via the internet. Tried to speak to them about cancelling but they just fob us off and quote terms and conditions which seem to say we’re stuck with it for another 15 years. I’ve also read that CLC are going bust anyway. Can you help us get out of this or even get some money back?” Read More...
24th July 2024 – Mrs Julie K, Kent – Diamond Resorts (now Hilton Grand Vacations)
“We got into this years ago when it was called Suntera I think. Its changed several times over the years and we’ve ended up paying more and more each year, but using it less and less, especially now since my husband finds travel very difficult. We’ve tried to speak to them about stopping the membership and they are just very unhelpful. Can you help us get out of this as its just a huge waste of money now” Read More...
11th July 2024 – Mr & Mrs H, Oxfordshire – Anfi Group
“The Timeshare was sold to us as an investment and there was explanation of any cooling-off period. We also took out a loan for the original Timeshare purchase and still had to pay Fees through the pandemic. Having watched your video, we think there is a very good chance that it was mis-sold to us. How do we find out if we can claim compensation?” Read More...
3rd June 2024 - Mr M K - Diamond Resorts Int. (now Hilton Grand Vacations)
"Frustrated with high fees for exchanging through RCI. We have a baby now so are keen to holiday in the UK and availability is very poor." Read More...
2nd June 2024 - Mrs Samantha E - Marriott Resorts
"This was sold to us as an investment that we could enjoy and pass down to our child after we were gone. We bought in 2010 when our child was 3, and the contract ran for, from memory, 74 years, because that was when the lease on the land ran out - we were assured at the time that this was unlikely to be a problem as the Marriott was such an established brand with several resorts in the area. Since purchase, we have had difficulty booking the week we wanted, the restrictions seem to grow every year and we have been unable to take advantage of the weeks lost to covid because of the way that the deposit scheme with Interval International works. It's increasingly frustrating that we are paying ever higher maintenance fees and have no way out of this contract without defaulting. No one wants to buy these weeks, and despite being told the Marriott would by them back, they won't. So we're stuck with something we really don't want that costs us a fortune every year." Read More...
TIMESHARE EXIT
For the vast majority of people who come to us for help, the primary concern is to simply get out of the long-term fee liabilities to which they find themselves & their families committed.
It is often when changes in personal circumstances (e.g. health, mobility, bereavement, financial, relationships etc...) mean that the Timeshare scheme will no longer be of use - at which point it can suddenly clear that the Timeshare has no resale value and, worse still, carries significant, long-term fee commitments.
Please be very wary of what your Timeshare scheme operator may have told you if you have approached them directly as, believe it or not, they will often see this as an opportunity to try and sell you a Fractional ownership scheme on the promise of recouping your investment.
For honest, independent advice, please contact us today.
MIS-SELLING CLAIMS
Whilst it has only been in the last couple of years that news of an ever-increasing number of successful claims are being made against a growing number of Resorts & Timeshare scheme operators - mis-selling has been rife since the laws changed in 1999 but were largely flaunted by arrogant Timeshare sales operations, and it is estimated that 1000s of claims were settled out of Court, with confidentiality claims attached to prevent news spreading to the wider Timeshare member community.
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However, since the high profile "Grimsbo vs Anfi SL" case in 2015, the floodgates have opened and the Spanish Courts in particular have been extremely busy, with an ever-increasing number of legal precedents being set and the the legal tide turning firmly in favour of the consumer at last.
To find out whether you have grounds for a mis-selling claim and/or whether your Timeshare contract is simply illegal and can be declared Null & Void, please contact one of our expert advisers today.
TIMESHARE ADVICE
The chances are that, having reached the point that you've decided that you wish to exit your Timeshare scheme, you will quickly find out that the promises made when you were originally sold the Timeshare will turn out to be false.
People were commonly sold Timeshares as "an investment" with promises of rising values, buy-back schemes and ease of re-selling whenever you decided to do so...
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However, you only need to look on eBay to see hundreds of people desperately trying to sell their Timeshares for 99p... with no takers of course.
The sad fact is that there are very few 'Good' and a great deal of 'Bad & Ugly' Timeshare scheme operators out there - and they will do whatever they can to keep their members locked into unfair contracts, paying increasingly extortionate annual fees.
If you need some initial guidance from the independent experts, we're here to help...
Here to Help
For FREE expert advice on how to solve your Timeshare problems and to see whether you may have been mis-sold, please call one of our friendly advisors now on:
or use the short form above to see your options.
We'll listen to your concerns, then advise you on your best options for exiting your Timeshare contract and whether you have potential grounds for a mis-selling claim.